Our Delivery Service
The following Terms and Conditions relate only to new customers registering online. If you are an existing customer, please sign in to view the Terms & Conditions that relate to your own account.

We normally deliver direct to your door within 48 hours for ‘in stock’ items. Items that are sent direct from the manufacturer, One off’s and goods requiring personalisation may take a little longer.

Please note there may be a signatory service and parcels may not be delivered without a signature to confirm receipt.

*Goods ordered on Friday, Saturday, Sunday or a Bank Holiday weekend will not be delivered until the Tuesday at the earliest of the following week

The standard delivery charge for each order is £4.50, which will be automatically calculated at the checkout page. At present we are unable to offer 48-hour delivery in certain areas of mainland UK. This service is subject to availability of goods and your own credit status.

On the rare occasions that an item is out of stock we may send you a carefully chosen alternative of equivalent quality and price. If you wish your order to be sent to a different address, simply click "Add new address" on the checkout page and follow the instructions given. When your parcel arrives, check the contents against the Advice Note. If they are not the same, please call Customer Services on 02467 385738 or use the Contact Us page to notify us by email.

Any orders that you place will be shown on your shopping cart and history. Any items that you have not received but appear on the statement should be queried as soon as possible but no later than 56 days following the date of the order shown on the statement. If we have not received a query with respect to a possible non-delivery of any item within the 56 day period, we shall presume that the item(s) have been delivered.

While we will do everything possible to deliver your goods by the day specified, we cannot accept liability for deliveries made outside the stated schedule.

Delivery Charges
Please note, we reserve the right, to charge £4.50 post & packing on each order placed. When you see this symbol next to an item, there will be an ADDITIONAL delivery charge made. The amount of the ADDITIONAL charge appears on the symbol. Please note that the amount of the ADDITIONAL delivery charge will appear in your account transactions